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FAQ

Why should I choose EditMyEnglish?

EditMyEnglish, a subsidiary of Grammar Labs, LLC, was one of the first web-based proofreading services available. Since 2004, we have edited over 80,000 documents and served customers from over 90 different countries. Our expert, highly educated editors are dedicated to helping you look your best and are committed to excellence in editing and proofreading. We are focused on providing high-quality, fast-turnaround services at very competitive prices, and we guarantee your documents will come back to you in clear, concise, and grammatically correct English.

How do you select your editors?

All of our editors have been carefully screened and are well qualified for the position. Each has a four-year or advanced degree from a U.S. university and are native English speakers. We are confident that you will find our editors to be among the best in the industry.

How will I know what you have changed in my document?

Our editors use the “Track Changes” feature in Microsoft Word to clearly show the suggested improvements in the document. You can see an example of an edited document here.

How do I submit a project for editing?

Just click the “Get Started” button in the middle of the home page or click here and follow the onscreen instructions. It is easy! If you have any problems or questions, just contact customer service at info@editmyenglish.com.

Can I submit a project for translation services?

Yes! We offer translation services for four languages (i.e., Chinese, Japanese, Portuguese, and Spanish). Just click the “Get Started” button in the middle of the home page or click here and follow the onscreen instructions.  If you have any problems or questions, just contact customer service at info@editmyenglish.com.

Can I try your editing service before paying for a project?

EditMyEnglish is a one-owner company that has served over 8,000 customers from over 90 countries since 2004. We are committed to providing our customers with a high-quality product in a timely fashion. If you would like to try out our editing services before making a payment, just select the free sample option in the product submission process on our website. Click here to open an account and submit your free sample today.

I see that you offer Basic, Premium, and Premium Plus Editing services. What are the differences between these services?

All of our editing services include the same high-quality correction of any errors in the grammar, structure, and flow of your text in order to help you produce an error-free, polished document that reads like it was written by a native English speaker. However, there are a few benefits that separate the three editing options. The Basic Editing option is only available to high school and university students. Papers submitted for basic editing are returned within 72 hours.  Our Premium Editing service provides the most flexibility in return times and includes urgent turnaround options of 4 and 8 hours as well as 24 hours and 48 hours. Our Premium Plus Editing service allows you to personalize our services to meet your needs by letting you choose the editor for your project. It also includes a summary report of the editor's impressions of your writing skills and the writing contained in the document itself. Moreover, you can resubmit your document for one free revision edit if necessary. Premium Plus Editing projects are returned within 120 hours. Click here for a summary table of the similarities and differences between these services.

Can I choose my editor?

Yes, you can! Simply choose our Premium Plus editing option when you submit your project.  This editing service allows you to choose your editor; additionally, you will receive a summary report with your editor’s impressions of your writing skills, and you have the opportunity to resubmit your document for one free revision edit if necessary.

How do I calculate the word count?

You can find the total word count of your document or a highlighted portion of your document by looking at the status bar in the lower left corner of your document in Microsoft Word. Our staff will also verify the word count of each document submitted to our service. Submitting the proper word count of your document will avoid delays resulting from an inaccurate word count given that our charges are based on the word count of the document. If you need help with this process, please contact customer service at info@editmyenglish.com.

What file formats do you accept when I submit my project for editing?

Since our editors use the Track Changes feature in Microsoft Word to highlight the changes that they make to your file, we prefer that you submit your file as a Word document (i.e., a .doc or .docx file). However, we can also accept and convert PDF files. Please note that we cannot edit your document in LaTeX. We recommend that you do not simply cut and paste your text from LaTeX into Word because this will create some major format issues in the document. Instead, use one of the many converters that are available online. Simply search online for “LaTeX to Word converter” for options. Some are free while others charge a small fee.

Can I communicate with my editor during the editing process?

Yes! We have provided a private message board that is available to you and your editor. Simply log onto your customer account where you can click the link under the "Message Board" column associated with any current or previous project to communicate directly with the editor of that project. You will be alerted of responses from your editor via email.

How do I pay for my project?

We accept payment via credit card, PayPal, WeChat, or bank transfer. Payment must be received before our editors begin editing. Payments via credit card, PayPal account, and WeChat are the easiest, most direct ways to pay for your project.  However, we do accept bank transfers when necessary. If you would like to pay using a bank transfer, you can select that option when submitting your project. Please note that a $20 processing fee will be added to all projects that are paid via bank transfer, and clients are responsible for all fees charged by their own institutions.

Can I set up a pre-pay account?

Yes! We are happy to help you set up a pre-pay account! Perhaps you have grant money that is running out, or you would like to minimize transaction fees associated with bank transfers. Whatever your reason, just contact customer service at info@editmyenglish.com, and our agents will help you set this account up.

Can I get an invoice for my project?

Yes! You can print an invoice from your customer account by clicking “invoice” under the “Download Forms” column. You will have the opportunity to customize this printable invoice as well. Please note that this invoice becomes available after the editing process is complete.  If you have any questions or need any special accommodations for your invoice, we are happy to help!  Please contact customer service at info@editmyenglish.com.

How much will my project cost? How do I get a quote?

At EditMyEnglish, the cost of your editing service is determined by the number of pages in your document (note -- we define a page as 250 words), the timing that you choose for the return of your document, and the type of editing that you select. You can find our pricing and an instant quote generator here. If you need any additional assistance, please contact customer service at info@editmyenglish.com.

How can I obtain a pro forma invoice before I submit my project?

You can access pro forma invoices from our instant quote generator here. Once you input your information in the quote generator, click “Print Pro Forma Invoice” to start the process. Just follow the onscreen process to generate a PDF of your pro forma invoice. If you need any additional information on your pro forma invoice, please contact customer service at info@editmyenglish.com.

Are weekends included in my turnaround time?

Yes, weekends are included in the project turnaround time. Please note that our customer support staff is available Monday through Saturday from 9 am to 5 pm Pacific Time. Customer inquiries sent on Sunday will receive a response on Monday.

How do I know that the information that I submit to you will be kept confidential?

We completely understand and highly respect your need for confidentiality. We guarantee that your personal contact information and information in all received documents will not be shared with or sold to a third party. 

Does EditMyEnglish accept non-academic projects?

Yes, we do! Our editors are well qualified to proofread papers on any subject. We edit all types of documents, including websites, books, newsletters, press releases, white papers, letters, blog posts, etc.

Do you accept work that may be turned in for a grade?

We do, indeed, accept work that is intended to be turned in for a grade. We believe that recognizing and learning from personal mistakes is an important part of education. We strongly advise that you review the corrections made and the suggestions offered by the editors and apply them to your future work.

Can I get a certificate to prove that my project has been edited by your company?

Yes! You can print an editing certificate from your customer account by clicking “editing certificate” under the “Download Forms” column. You will also have the opportunity to customize the printable editing certificate at this point. Please note that this certificate becomes available after the editing process is complete. If you have any questions or need any special accommodations for your editing certificate, we are happy to help! Please contact customer service at info@editmyenglish.com.

Is editing considered plagiarism?

No, it is not. Plagiarism is a form of academic dishonesty, and it is formally defined as “the practice of taking someone else's work or ideas and passing them off as one's own” according to the Oxford Dictionary. Our editors suggest changes to correct grammar and structure errors and improve flow and readability. They do not insert ideas of their own. Therefore, you can safely submit your text for editing without fear of plagiarism. However, we do not correct plagiarism issues within your text because this requires serious ghost writing, which is beyond the bounds of an editing service.

I see that I can choose between American or British English. What if I need Australian English? Canadian English? Or some other variant?

As you may be aware, there are many different dialects for the English language, each with their own special characteristics. However, each of these lean more toward American or British English as a category. For example, Canadian English leans more toward American English, and Australian English leans more toward British English. Therefore, we would recommend that you choose the English type that most closely matches your specific choice and then leave a message on the project message board to explain the specific needs of your project.

How do I submit a project for the free revision editing that comes with the Premium Plus editing service?

You can submit your project via email to customer service (info@editmyenglish.com).  Be sure to reference your original project number.  We will email the project directly to your editor for re-editing.  When the project is complete, customer service will send it back to you via email. Note that the revision editing process takes approximately 120 hours, so please plan accordingly. Please email customer service at info@editmyenglish.com with any questions.

What happens if I am not satisfied with the final product?

EditMyEnglish is a professional organization focused on doing our best to make you, our customer, look great! We are confident that our proofreading services are the best in the industry. If you find that our editors have missed a grammatical error, or if you are dissatisfied in any way, please contact customer service at info@editmyenglish.com to receive further editing or a refund. We are committed to your satisfaction.

How do I apply to work as an editor with American Manuscript Editors?

If you are interested in applying to work as an editor, please note that we recruit only native English-speaking editors from top US universities. Editors are selected based on their editing skills and technical expertise in specific academic areas. All of our editors must have at least a bachelor’s degree. For more information or to apply, please click here.